Clinique Veterinaire Cntrcr

The clinic contacted me to schedule an appointment under the pretext of a vaccine booster for my dog. During the visit, my dog (accompanied by a person other than me) did not receive any vaccinations. Apparently from a certain age the frequency of vaccinations decreases. My dog's age is on file, right?! I was charged $80 for the completely unnecessary consultation. The clinic's explanation is that the appointment was more of an annual consultation (not at all what I was told) in order to be able to continue prescribing his summer treatments and future vaccines. I had requested the transfer of his file to another clinic 3 months previously since I no longer live in Contrecoeur, it was more convenient for me to get his treatments, so they were aware that my dog was being followed elsewhere. I called the clinic to request a refund or credit for this unnecessary consultation, and that the reason for the appointment was not at all what I had been told, if I had been told that If it was a consultation for possible treatments I would not have made this appointment, I was curtly told "we don't do that here, we don't get along so we will close his file". I denounce firstly an appointment made under a false pretext, secondly a lack of professionalism and listening during my call and they have never recognized the slightest responsibility in this situation. In short, despite the number of years of doing business with this clinic, we are only good for paying and we are not respected at all.